Privacy Policy

5.1 Privacy Policy
Last updated: 03/06/2026

This Privacy Policy applies to all services provided by Rosestone Sydney, which can be contacted via info@rosestone-sydney.com and is registered at Bogerdlaan 8A, Limmen. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. Personal Data We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service team, including:

  • Full name

  • Delivery and billing address details

  • Email address

  • Telephone number

  • Payment information (processed by our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information regarding your activities and behaviour on our website (through cookies)

2. Purposes of Processing

We process your personal data for the following purposes:

  • To process, dispatch, and invoice your orders.

  • To provide customer service and support.

  • To send order updates, tracking information, and other relevant communications.

  • To improve our services, website, and product range.

  • To prevent and detect fraud and misuse.

  • To send marketing communications, but only where you have given your consent.

3. Legal Bases for Processing

We process your personal data on the basis of:

  • The performance of a contract (your order).

  • Your consent (for example, for marketing purposes).

  • Compliance with legal obligations (such as tax and accounting requirements).

  • Our legitimate interests (such as fraud prevention and improving our services).

4. Sharing Personal Data with Third Parties

Your personal data will only be shared with third parties where necessary for the provision of our services, including:

  • Our payment providers: [Payment Providers]

  • Our shipping and delivery partners: Australia Post & StarTrack

  • Our supplier(s) for the processing and fulfilment of your order.

  • Providers of analytics and marketing services (where applicable and subject to your cookie preferences).

Where required, we have entered into appropriate data processing agreements with these parties. We never sell your personal data to third parties.

As some of our orders are shipped directly from a supplier located outside the European Economic Area (EEA) (China), your personal data may be transferred outside the EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data.

5. Data Retention

We do not retain your personal data for longer than necessary for the purposes for which it was collected, or as long as required by law (for example, the statutory retention period of seven years for tax and accounting records).

6. Cookies

Our website uses cookies to improve functionality, analyse visitor behaviour, and support marketing activities. Please refer to our separate Cookie Policy for further information. You can amend your preferences at any time via the cookie banner or your browser settings.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. All payments are processed through a secure SSL connection.

8. Your Rights

You have the right to access, rectify, erase, or restrict the processing of your personal data. You may also object to processing, withdraw your consent, and request data portability.

To exercise any of these rights, please contact us at info@rosestone-sydney.com.

You also have the right to lodge a complaint with the relevant supervisory authority (in the Netherlands: the Dutch Data Protection Authority – Autoriteit Persoonsgegevens).

9. Contact

Rosestone Sydney
Bogerdlaan 8A
Limmen
Email: info@rosestone-sydney.com